As branch and retail models continue to evolve and adapt to the challenging economic climate, this issue focuses on the importance of cash management efficiency to drive overall operational improvement. The theme of improved cash handling through the integration of innovative technology, and the usage of the resulting data to provide business intelligence to optimise the movement of cash are themes explored fully throughout the magazine, including:
â¢ A headline feature looking at âThe Reality of the Integrated Branchâ highlights the importance of a sophisticated and integrated infrastructure to ensure cash flows freely across enterprises, delivering business efficiencies and driving customer service excellence Simply, Flexibly and Comprehensively.
â¢ Bank branch layout and design contributes significantly to the overall customer experience and in âA Road to Successful Branch Bankingâ, Eduardo Alvarez, Manager of Retail Strategy at Talarisâ Business Partner, NewGround, outlines some principles to consider when evaluating the options.
â¢ This issueâs Guest Publication slot is filled by RBR, which draws on key insights gained from its recent Future of Teller Automation conference to explore how trends and developments in this area are enabling banks to improve customer service, engagement and ultimately increase sales revenue.
â¢ The development and introduction of a new banknote into the global economy is complex and challenging. Eugenie Foster, previously on the Board of Governors of the Federal Reserve System, shares her knowledge of this process using the new $100 dollar bill as a case study in âManaging a Global Banknoteâ.
â¢ Cash circulation is rising globally, and efficient cash management strategies in the bank branch are an absolute necessity. Talaris and its partner Fiserv explain how new software tools are making the task of âCurrency Management in a Changing Economyâ easier, and delivering tangible results.
Mal McHutchison, BTA Managing Director, Talaris, comments:
âThe economic situation remains challenging, and the needs of enterprises operating in this climate are growing and changing. Cash management process and technology are continually evolving to meet these needs and this is providing an opportunity for businesses to embrace new innovative technology. Many businesses are, for the first time, realising the importance of partnering with cash management experts, and they are achieving greater efficiency, productivity, security and customer satisfaction as a result. By building stronger cash management foundations now, banks and financial institutions will enhance their business model and future-proof it for the years ahead.â