As part of its rapidly expanding customer base, Advent Software, a provider of mission-critical applications to investment management organisations, knew it needed a new communication infrastructure that supported its globally connected client-base. It turned to Dimension Data China to design and build a new converged communications infrastructure that supported both traditional on-premise and cloud-based software delivery models.
A Bloomberg Global Poll of 1,030 respondents points to China as a top investment market in 20111. In such a dynamic economy, access to information becomes a key differentiator for businesses. Advent Software, which offers software and data solutions and services primarily used by investment management organisations, took the opportunity of revamping its IT communications infrastructure to better cater to its fast growing client base in China.
Dimension Data China was chosen to build a new converged architecture which offered seamless wired and wireless connectivity and integrate traditional communication tools with new collaboration technologies from any location, using any device and accessing any application throughout the organisation. The team also developed a converged communications solution that allowed Advent Software's business to scale efficiently as the business grew.
Comprising Cisco IP Telephony solution, Hosted Voicemail and Advanced IP Telephony monitoring and reporting, the Converged Communications solution offered a number of benefits including reduced set up costs, increased flexibility and scalability, improved security and enhanced continuity of business services.
"Our customers demand solutions that are responsive and available 24x7. They also expect to get round-the-clock support because trading today is no longer a local opportunity. It is global and it never sleeps. We build our reputation by ensuring that our customers get the right technologies and relevant services without fail. To ensure this happens, we need an infrastructure that is built the way our business is run â highly available and extremely flexible," said Michael Calabrese, China Network/Telecom Manager, Advent Software Inc.
The new solution is expected to yield up to 20 per cent reduction in travel expense. The custom-designed communications infrastructure takes advantage of the latest innovations around converged communications to ensure that Advent Software is able to support its growing client base regardless of geographical distance. Through faster system response time and lower operating costs by sharing network resources across the WLAN, the solution will contribute up to 60 per cent improvement in business bidding process.
"We invested the time to become fully familiar with the client's existing resources and future requirements," said Francis Yip, General Manager, Dimension Data China. "We needed to leverage the best of what they already had, integrate the benefits they were looking for and then ensure that the enhanced services were performing at optimum levels. This was a significant project in China, and demonstrated our capabilities in the software services industry."
Calabrese pointed out that Advent Software builds complex solutions that enable investment firms to track and manage their investment portfolios. "But technology alone will not help them to effectively and efficiently manage the thousands of products and billions of dollars of investments that trade each day. We also offer a full array of services that help our customers understand how to use complex technologies to their advantage. It is this expertise and our 28 years of experience that our customers buy from us. We expect no less from our partners. Dimension Data shares the same approach to customer engagement. That is why we chose Dimension Data." said Calabrese.