Fiserv, Inc. (NASDAQ: FISV), the leading global provider of financial services technology solutions, today announced that it has completed the 500th implementation of CustomSource(TM), a robust web-based business documents ordering solution that offers a host of operational efficiencies and cost control capabilities. Black Hills Community Bank, located in Rapid City, S.D., is the 500th client to go live on CustomSource.
CustomSource enables financial institutions to decentralize document inventory management, allowing branch personnel to view, order and proof administrative forms, business cards, letterhead and other documents from their locations. The easy-to-use tool includes document specifications, image libraries and pricing as well as brand management standards customized for each client.
Athens, Tenn.-based Athens Federal Community Bank, a Fiserv client for seven years and one of the first institutions to implement CustomSource, uses the solution to handle a wide range of documents including teller receipts, checks, cash tickets, application tickets, statements and envelopes.
According to Kenny Charles, vice president of information technology at Athens Federal, prior to implementing CustomSource, Athens Federal used a manual process for ordering documents that was more time consuming, and often resulted in a significant number of errors. Since implementation in 2009, Athens Federal has reduced errors by 95 percent.
âThe centralized approval process has played a big role in making our bank more efficient,â said Charles. âWe are saving money by reducing the delivery costs and we have improved our cash flow because CustomSource enables us to make smaller, smarter and just-in-time orders.â
An example of the Fiserv core competency in processing, CustomSource provides on-going order and fulfillment needs while minimizing the resources needed to manage this element of an institutions operation.
âCustomSource from Fiserv puts the client in control of when they place orders and how they manage their document inventory,â said Dave Hiller, senior vice president and general manager of Output Solutions, Fiserv. âFinancial institutions that choose CustomSource quickly realize that the real-time nature of this online ordering tool has a powerful impact on their document ordering process and their bottom line.â