With assets under management of more than AUD $9 billion (GBP Â£5.5386 billion), FuturePlus is owned by the NSW Energy Industry Superannuation Scheme (EISS) and provides administration and other back office services to three major clients: EISS, Local Government Super (NSW) and Chifley Financial Services.
The ePASS implementation will replace FuturePlusâ costly in-house legacy systems and significantly improve FuturePlusâ web-based transaction and viewing capabilities.
Mr Chris Matthews, General Manager â Operations, FuturePlus, said: âWe are impressed with the significant time and cost-saving benefits Bravuraâs ePASS solution is able to provide to our business.
âAlthough our service standards have always been high, we were being let down by our poor website functionality. ePASS has solved this problem, particularly through its ability to provide a single integrated view of member information from multiple data sources. This means that we can link accounts from up to seven administration systems under a single client record by using the memberâs key account information. In addition, when we update member details, all changes are automatically synchronised across multiple administration systems, considerably increasing efficiency.
âOverall, ePASS is a proven, cost effective solution that enables us to improve our efficiency in servicing our members, employers, advisers and back office through a complete online service that provides personalised information in real time.â
Mr Simon Woodfull, Bravura Group CEO, said: âWe are excited to be working with FuturePlus to significantly enhance their online solutions, enabling them to provide first-class services to their 140,000 members, streamlined contribution submission for their employers and authorised access to member details for advisers. In addition, our ePASS Back Office module will enable FuturePlus call centre staff to easily track customer contact history and make transactions, such as address changes, withdrawals and beneficiary updates, on behalf of members â significantly improving customer service.
âWe have a solid partnership with FuturePlus and we look forward to working with them over the coming months as we progressively roll out our various ePASS modules: Member Online, Adviser Online, Employer Online and Back Office.â
Bravuraâs ePASS is a highly adaptive software solution that provides online services for a range of savings and retirement products. It can be successfully utilised in a single product or single administration system setting, or can be used in more complex set-ups with multiple products and systems.