DST Global Solutions today announced the newest version of the AWD process management application, AWD10 â a comprehensive and customisable solution designed to manage transaction processes, service experiences and complex cases. AWD10 extends the value currently delivered to clients through new, intuitive interfaces, streamlined process design functionality, and multiple new features designed to improve operational quality and efficiencies via flexible service delivery models.
DST Global Solutions has been providing innovative process solutions to its clients for more than 30 years. Many of those clients are in the financial services industry, where parent company DST Systems is a leader in providing technology services and solutions to the financial services and other industries for more than 40 years.
âAWD10 is a culmination of our collective experiences,â said John Vaughn, vice president of DST Technologies, part of DST Systems. âFrom the integration of AWD in DST Global Solutionsâ process outsourcing environments, to the external clients utilising AWD in their own operations, our ongoing development efforts continue to be focused on providing tangible value. Our primary goal is to consistently provide the framework and tools to rapidly respond to changes in business, while driving improvements in quality, efficiency, customer satisfaction and operational costs.â
AWD currently supports approximately 195,000 licensed users in 12 countries. Clients range in size from small companies to a single client with 24,000 users processing more than 15 million transactions daily.
Through its strategic distribution partner, CSC, AWD provides integrated solutions to increase productivity and enhance customer loyalty for life, property and casualty insurance companies.
âAWD is the backbone of CSCâs Business Process Outsourcing (BPO) âWorld Sourcingâ model,â said Mercedes Concepcion-Gray, director of IT, CSCâs Life and Annuities BPO operations. âAWD streamlines the entire process, no matter where it takes place. We have seen AWD10 and commend DST Global Solutions for the direction the product has taken.â