Before investing in Microgen 5Series, Hawksford International conducted a detailed review of system options available in the market. Specifically Hawksford International wanted to standardise their business processes for greater control, improved customer service as well as reducing operational cost and risk.
âThe market in which we operate is constantly changing, from regulation through to best practices, so we wanted to implement a system that would grow with us as a business and enable, rather than hinder, change,â said Peter Murley, Executive Director, Hawksford International. âBut there is no point in investing in IT for ITâs sake. Microgen 5Series has the workflow capability to give us the control we need to minimise error and risk, whilst also integrating with our other systems. The Microgen team took the time to understand our requirements and weâre confident theyâre the right company to be working with for the long term.â
Microgen 5Series provides Hawksford International with a modern software solution with in-built workflow and customisation features that will allow the management of operational risk more easily, improve efficiency and reduce costs. The addition of the new Microgen 5Series âAdvanced CRM Moduleâ offers complete integration to Microsoft Outlook and will support Hawksford Internationalâs client relationship management, sales prospecting, marketing, events management and document management.
âWhen companies come together through merger activity, itâs vital that they seize the advantage this gives them. IT has a huge role to play in helping them to do this. Hawksford International is a dynamic company looking to set itself apart in what is a mature market. By enabling more agility and better insight into how it interacts with its clients, Hawksford International will set itself apart from competitors through well administered, smart services that will go above and beyond client expectation,â said Kevin Melrose, general Manager, Channel Islands, Microgen.