Home Federal chose an integrated solution suite from Fiserv, including innovative products for account processing, online banking, bill pay and branch capture, item processing and risk and performance solutions. With the integrated solution, Home Federal seeks to increase efficiency and improve the service it offers to customers.
"We chose Fiserv because it was able to deliver a complete solution, including online banking and bill payment, ACH processing and an integrated real-time ledger," said James W. King, executive vice president of Home Federal. "Ease of use for our customers and excellent support service also led us to select Cleartouch."
With the implementation completed, King commented on the success of the conversion and the bank's enthusiasm for its new solution: "The Fiserv team's project management made the whole process seem effortless. Their ability to coordinate all the applications is a testament to their fantastic work ethic. The conversion went extremely well and the staff was able to balance at the end of the day and complete all tasks in a timely manner."
"With a successful implementation behind them, Home Federal can start taking full advantage of the capabilities of the Cleartouch bank platform," said Tom McBride, president, Cleartouch, Bank Solutions, Fiserv. "Home Federal is a forward-thinking organization that uses technology to automate processes and deliver superior service to customers. As their partner, we look forward to helping them meet their long-term goals."