Infosys Technologies Ltd (NASDAQ: INFY) today announced the launch of Infosys iEngage(TM) Digital Consumer Platform on Enterprise
Software-as-a-Service (SaaS) model. Infosys iEngage(TM) empowers businesses to deepen relationships, accelerate innovation and grow revenues with the convenience of single point of accountability.
Built on top of industry leading offerings from Jive and ATG, the platform supports the sales, marketing, customer service and employee engagement functions in organizations across the world.
Globally, digital consumers are redefining value propositions in every industry. This is fundamentally changing the manner in which
companies engage across the customer lifecycle - be it to interact, transact, or serve.
Pradeep Prabhu, Vice President and Head - Enterprise SaaS at Infosys, said, "Enterprises need to rapidly evolve their consumer and
employee engagement strategies to monetize digital demand. Infosys iEngage(TM) enables this capability through an Enterprise SaaS model with single point of accountability. Our focus is to deliver industry and customer-specific business solutions built on top of best-in-class products."
In the report 'Five Social Software Predictions for 2010 and Beyond', Mark R. Gilbert, research vice-president at Gartner, observed, "A lot has happened in a year within the social software and collaboration space. The growing use of platforms such as Twitter and Facebook by business users has resulted in serious enterprise dialogue about procuring social software platforms for the business."
Infosys iEngage(TM) enables companies to engage with all stakeholders from a single platform using best-in-class products that are
integrated, customized and enhanced to meet specific industry needs. Secure, open, configurable and scalable, Infosys iEngage(TM) can integrate with the core applications of an enterprise, enabling the organization to respond to dynamic business challenges and maximize time-to-value. Delivered through a SaaS model, Infosys takes complete ownership of applications, infrastructure,
professional services, business process outsourcing and consulting. The subscription-based pricing model enables companies to pay based on usage providing capex and opex advantages.
Built on top of industry-leading Jive Social Business Software (SBS), the social media marketing platform in Infosys iEngage(TM) enables enterprises to drive marketing initiatives including brand monitoring, early adopter feedback, ideation communities, new product launches and loyalty programs. It enables companies to listen and respond through social analytics, interact through ommunities and dialogue, bring together enterprise content through content aggregation and enable pervasive social presence through content distribution.
The ecommerce platform in Infosys iEngage(TM) is built on top of industry's top-ranked cross-channel commerce solution from ATG and comprises industry-specific applications that enable enterprises to drive multi-channel sales, deliver superior shopping experience, provide robust merchandizing support and offer integrated social and mobile engagement.
The Infosys iEngage(TM) customer care platform enables enterprises to reduce service costs, improve service quality and deliver
integrated customer care. The employee engagement platform in Infosys iEngage(TM), built on top of Jive SBS, enables companies to accelerate knowledge discovery, improve workforce productivity and deliver rapid innovation.