Ex-BoFA call centre worker pleads guilty to selling client details

10 June 2010

A call centre worker formerly employed by Bank of America (BoFA) Merrill Lynch has pleaded guilty to stealing and subsequently attempting to sell customer details.

According to court records, Brian Hagen recorded information of accounts at a call centre in Florida where he was employed.

The former BoFA staff member is believed to have taken details of the bank’s clients including names, addresses and birth dates.

Mr Hagen was caught out after he met with undercover agents from the Federal Bureau of Investigation, whom he thought were looking to source data on individuals with a high-net worth.

The ex-employee thought he may take as much as 25 per cent of the proceeds of the scam, the court documents showed.

However, Adam Allen, the defendant’s attorney, told Business Week: “Mr Hagen has worked in the banking industry since he was 17 years old and the conduct in this case constitutes an isolated incident for which Brian deeply regrets.”

Although the defendant could face a maximum of 30 years in prison and a $1 million fine, his guilty plea is expected to reduce the size of his potential punishment.

By Jim Ottewill

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