SunGard Earns Top Marks in Novarica’s ACE Ranking

Atlanta - 10 November 2009

SunGard has received a score of 95 out of 100 in "overall customer satisfaction" for its iWorks EAS solution, in the October 2009 Novarica Average Customer Experience (ACE) Ranking Report. Novarica, an insurance technology research, consulting and advisory firm, produces its Average Customer Experience (ACE) Rankings based on an online survey of senior technology and operational executives in at least five insurer customers who have had direct experience with the vendor product and organization.

The Novarica ACE Ranking survey groups statements into four SOFT areas (staff, organization, functionality, and technology) as well as an additional area for overall customer satisfaction, which is double-weighted in the average. In addition to earning a score of 95 out of a possible 100 for "overall customer satisfaction," SunGard received scores of 95 for "overall staff," 91 for “overall organization,” 93 for “overall functionality” and 93 for “overall technology.”

The rankings are produced independently and are not sponsored by vendors. They are intended to provide a transparent, unedited picture of how well a solution or provider meets its users’ needs.

"SunGard’s iWorks EAS scored very well across the board among its insurer clients," said Matthew Josefowicz, director of the insurance practice at Novarica, and lead researcher for the Novarica ACE Rankings program.

Greg Webber, president of SunGard's insurance business, said, "We are pleased to be recognized so favorably by insurance carriers. SunGard’s customers expect great products and customer service and our high rankings in this report show that we continue to meet those expectations.”

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