The Novarica ACE Ranking survey groups statements into four SOFT areas (staff, organization, functionality, and technology) as well as an additional area for overall customer satisfaction, which is double-weighted in the average. In addition to earning a score of 95 out of a possible 100 for "overall customer satisfaction," SunGard received scores of 95 for "overall staff," 91 for âoverall organization,â 93 for âoverall functionalityâ and 93 for âoverall technology.â
The rankings are produced independently and are not sponsored by vendors. They are intended to provide a transparent, unedited picture of how well a solution or provider meets its usersâ needs.
"SunGardâs iWorks EAS scored very well across the board among its insurer clients," said Matthew Josefowicz, director of the insurance practice at Novarica, and lead researcher for the Novarica ACE Rankings program.
Greg Webber, president of SunGard's insurance business, said, "We are pleased to be recognized so favorably by insurance carriers. SunGardâs customers expect great products and customer service and our high rankings in this report show that we continue to meet those expectations.â