âWith INETCO Insight 4.5, business and IT users can capitalize on powerful business transaction intelligence to achieve greater service efficiency and lower costs,â says Bijan Sanii, President and CEO of INETCO. âThe value of this information grows exponentially as transaction processors and other financial service providers face increased operational complexity due to mergers and acquisition activity; consolidation; and upgrade efforts such as legacy modernization projects, virtualization, EMV, and ACIâs upcoming Base 24 transition.â
INETCO Insight 4.5 captures complete information on every financial transaction as it moves across both internal and third-party service provider networks and applications. This rich transaction information can improve the efficiency of a wide variety of business processes, from customer service to fraud monitoring to application support, reducing the risk of downtime and fraud losses, decreasing overhead costs, and improving customer satisfaction.
âIncreased competition, market consolidation and convergence have complicated business matters for transaction processors, emphasizing a growing need for innovative ways to control costs, reduce the risk of revenue loss, and improve service quality,â says Pat Cridge, Senior Manager of Operations, Open Solutions Canada. âOpen Solutions Canada is using INETCO Insight 4.5 to manage eight unique electronic funds transfer (EFT) channels and rely on its correlated information to ensure we can confidently meet the needs of our growing client base without incurring risk of service disruptions, additional support costs and redundant operational costs.â
New Features Allow Users to Better Manage Critical Business Processes
INETCO Insight 4.5 includes the following new features and enhancements:
Complete Transaction Correlation: Every important detail about every transaction is captured automatically, including field level detail, transaction path information, the linkage details between network and application layer activity. This information is assembled end-to-end, across multiple links that often include third party services. INETCO Insight provides the information that both line-of-business and IT users need to manage business transactions, saving hours of manual efforts, fragile scripts and costly inquiry requests.
Advanced Statistical and Event-Based Alerting: Gone are the senseless alerts that are often ignored. Built on a robust rules engine that lets you assign severity levels and thresholds, alerts are more precise and meaningful. Triggered in response to user-defined groups and critical events, tailored alerts combine the complex logic gathered within the transaction fields and statistical information to meet your specific business needs. Notify users through on-screen traffic light displays, email alerts and syslog deliveries.
Powerful Visualization: Whether itâs a business manager or a frontline support person, user-defined web-based dashboards provide a customized view of all relevant information in real-time. Transaction analysis is enhanced with continuous access to eight days of historical information as well as drill down and filtering capabilities to isolate transactions of interest, reduce mean time to repair, and eliminate costly âblame-stormâ sessions.
Ease of Deployment: Featuring network-based transaction capture capabilities, INETCO Insight was architected for ease of deployment within high volume transaction environments. The software can be installed on a standard Microsoft Windows machine, with no agents or code changes required. It automatically writes information to standard databases and easily integrates with your security, reporting and event management applications.