Community Bank has $5.3 billion in assets and 148 branches across upstate New York and northeastern Pennsylvania, where it operates as First Liberty Bank & Trust. According to J.D. Power's 2008 Retail Banking Satisfaction Study, Community Bank is the highest-rated bank serving upstate New York. The bank contributes 135,000 cards and 132 ATMs to the NYCE Network.
âCommunity Bank is known for being a well-managed bank with a customer-oriented approach and superior service,â said Robin Dumas, vice president, Electronic Banking manager, Community Bank. âItâs imperative for us to work with vendors who are aligned with that focus. NYCE has demonstrated that it can work closely with us to support our customersâ needs and our unique growth objectives, while looking forward to identify new payment opportunities that will translate to bottom line results.â
âCommunity Bank ranks the highest in its area for customer satisfaction, and maintaining that ranking is a priority for them,â said Steve Rathgaber, NYCE president and chief operating officer. âClearly, they are confident in our ability to continue supporting their customersâ ATM and POS demands seamlessly, as well as enabling the payment options those customers are seeking.â