The new S1 Enterprise eLearning Solutions employ avatar agents that invoke a âTell Me, Show Me, Let Me Tryâ learning strategy. Users will be presented with introductory best practice information, have the opportunity to view product demonstrations, and be given the ability to try new functionality.
âOur focus was on offering a consistent and unique 24/7 online learning experience,â says Karen Slaughter, senior vice president of Zions Bancorporation. âWe were able to customize the eLearning modules to meet the specific needs of our customers and do it in an out-of-the box approach that will resonate with how sophisticated online users today want to interact with the Internet.â
The eLearning modules S1 developed for Zions contain six courses covering over 20 modules and 100 tasks. The courses correspond to tasks performed by its corporate banking users and customer support personnel including information on how to execute wire and ACH payment transactions, upload files to the bank, conduct image searches, complete interactive information reporting tasks, and set up new users with entitlements.
âZionsâ goal is to facilitate a smooth customer migration from its legacy corporate banking system to its new S1 Corporate Banking offering and also for ongoing training,â says Fred Dumas, general manager of S1 Enterprise Treasury Online Group. âS1 eLearning capabilities will help Zions deliver innovative web learning tools to its broad customer base in a cost-effective manner.â
S1 has 20 years of experience providing cash management solutions to the world's largest banks. S1 Corporate Banking provides an integrated global payments framework supporting diverse domestic and international payments, including wire transfers, account transfers, ACH and localized payments for over twenty countries. In addition to comprehensive payment services, S1 Corporate Banking offers a rich, highly flexible user-interface, extensive security and entitlement features like multi-factor authentication, bulk file transfers, check services, and complete information reporting functionality.