Washington Trust is the largest privately owned bank in the Pacific Northwest, with more than $4 billion in assets and more than 40 financial services centers in Washington, Oregon, Idaho, and Utah.
âAs a full-service bank, we serve both consumer and merchant clients, all of whom rely on us to enable payments at the point of sale. So while we felt confident in the financial gains we would realize by going exclusive with NYCE, it was critical to manage the conversion carefully, so we could maintain reliable access for our customers on both sides of the transaction,â said Amber Albertini, vice president and direct banking manager, Washington Trust Bank. âWorking closely with Metavante as our core processor, NYCE exceeded our expectations. They saw us through the conversion without any significant customer impact, and the minimal effort needed from bank personnel meant that we could focus on other priorities at the same time.â
âAs a nationwide network, NYCE is committed to delivering the access Washington Trust needs to enable the reliable service it is known for, no matter where its cardholders and merchant customers travel and are located,â said Steve Rathgaber, president, NYCE. âAt the same time, by serving as the bankâs sole payment network provider, we are able to provide the efficiency and the economic results necessary for it to remain a regional leader and a strong partner in its communities throughout the West.â
In addition to NYCE participation, Washington Trust employs a full suite of banking and payments solutions that includes core banking through Metavanteâs Integrated Banking Services (IBS) platform, as well as ATM support, bill payment and presentment, business and consumer electronic banking, commercial treasury, customer relationship management, electronic funds transfer (EFT) and card processing, electronic payments, loan origination system and Internet Direct (online loan application portal), merchant servicing, prepaid card processing, risk and compliance, and wealth management.