In addition to providing software solutions built to serve specific business needs, Infor reduces total cost of ownership through its experienced team of industry domain experts located around the globe. The creation of a corporate-level position responsible for managing this team improves overall efficiency, drives best practices and improves the capacity to match customers with the most appropriate team of experts. John Flavin is a 25-year veteran of the software applications business with a broad background in product development, sales, support, and services. Prior to Infor, he served in executive level positions for Future Three, JBA International, Unisys and Ford Motor Company.
Organisations are increasingly turning to their software providers for longer-term managed services beyond the fixed time-frame engagements of traditional professional services. Infor's flexible set of managed services and software delivery options help customers mitigate risks, reduce costs and focus on their core business. Through the creation of a Center of Excellence for Infor Managed Services, the company is focusing existing expertise and offerings to drive collaboration, innovation and cost savings for customers.