The combined suite of solutions will help bank acquirers, online merchants and IPSPs from increasing abuse of friendly fraud related chargebacks, which are on the rise as a result of the current credit crisis. âConsumers that charged transactions to their credit cards in August and September are now charging them back under the âzero liabilityâ Issuer programmes (chargeback RC23 and 83) simply because they can no longer afford to pay their bills due to job losses or investment/savings losses. We have seen a considerable increase in âUnauthorised Transactionâ chargebacks since October, and it reflects the current situation in the credit card markets,â states Andrea Wilson, CEO of FAC.
Itâs not just online businesses who are targets of cardholder credit card fraud. Banks, Card Associations, payment processors, Call Centres and any online financial service providers are also prime targets to credit card fraud, whether itâs friendly fraud or from skimming, phishing and identify theft scams. âIn this current credit crisis market, the online industry as a whole needs to be far more pro-active in pre-authentication of credit card transactions and/or consumers ahead of a friendly-fraud loss,â says Wilson.
FACâs cGateÂ® SecureRisk solutions can be tailored to meet the specific requirements of the clientâs risk profile, including support of AVS and CVV2/CVC2 match checks without a payment authorisation ($0 authorisation amount), Call Centre AVS-only solutions, and AVS data matching to IP Geolocation verification requests. These solutions help to identify if the person performing the transaction is in fact in possession of the card or account, but will not prevent a friendly fraud chargeback from occurring. 3-D Secureâ¢ solutions, however, will.
FACâs multi-region 3-D Secureâ¢ Solutions for Verified by Visa and MasterCardÂ® SecureCodeâ¢ are available as a standalone service to acquiring banks and merchants, who wish to shift the financial liability of chargebacks for RC23 and RC83 back to the Issuer and cardholder who performed the original transaction. FACâs 3-D Secureâ¢-only services can be implemented independently of payment gateway transaction services, providing more flexibility to acquirers and payment processors for payment screening. âIn a credit crisis market where consumers have legitimately performed the transaction yet are now charging back claiming they didnât do it, the only protection a merchant and an acquiring bank has against those chargeback losses is Verified by Visa and MasterCard SecureCodeâ¢,â says Wilson.
Merchants that participate in Verified by Visa have chargeback liability shift protection on all transactions that are charged back for RC23 and RC83 if an attempt to authenticate the cardholder is performed and the transaction is authorised. The protection is also available for fully authenticated Verified by Visa transactions. This is on a global basis whether the cardholder or Issuers are enrolled/participating or not.
âIf the attempt to authenticate the cardholder is performed, Visa protects the merchant and the acquirer from friendly-fraud chargebacks by shifting the financial liability back to the Issuing bank, even if the issuing bank has zero-liability policies in place for their cardholders. This is vitally important in todayâs credit crisis as the balance of risk is now fluctuating at dangerous levels for acquiring banks globally,â she says.
MasterCard SecureCodeâ¢ offers merchant liability shift on attempted SecureCodeâ¢ authentications in all regions except the USA. If a merchant is registered with a participating acquirer outside the USA they will have chargeback liability shift on attempted SecureCodeâ¢ authentications on payment transactions that are authorised â even from USA cardholders - which are subsequently then charged back for RC23 and RC83.
âWhat is unique about FACâs cGateÂ®SecureRisk services is that they are available in multiple currencies and countries so merchants and acquiring banks, anywhere in the world, can implement their choice of solutions, and have an immediate benefit with reduction in online transactional fraud,â states Wilson. âBeing flexible and meeting the risk profile of our clients is the ultimate goal of our programme. Banks and merchants not registered with 3-D Secureâ¢ solutions in todayâs high-risk consumer credit market are inevitably going to have friendly fraud losses. Be smart about protecting your hard earned sales against friendly fraud losses and chargeback fines. Implement 3-D Secure.â