âOur challenge was to identify a partner that could provide a complete solution â from core system hosting to item processing, from electronic banking to data warehousing â with a conversion process that enables us to uphold our renowned level of customer service,â said Gary L. Nalbandian, chairman, president and chief executive officer of Commerce Bank/Harrisburg. âFiserv offered the most customer-centric product suite, packaged with a culture that complements our drive to turn customers into fans.â
Commerce Bank/Harrisburg, known for its fanatical focus on creating memorable customer experiences, turned to Fiserv to help drive the bankâs customer-centered technology enhancements as it continues its aggressive growth. The bank needed a partner who could not only meet their current needs, but had the expertise to help them grow.
âWe sought to connect with the most innovative technology to modernize and transform our systems, all with the intention of enhancing the customer experience,â Nalbandian said. With the implementation, the bankâs system will be centered on the powerful Fiserv CBS Worldwide SOA-enabled core. In all, the bank will utilize 14 solutions from Fiserv.
âFiserv is the only company that could provide the right mix of best-of-breed solutions for everything from account processing, to online banking and payments, to risk solutions, in an integrated, cohesive package,â said Tony Catalfano, division president, Fiserv Depository Institution Services. âBy integrating multiple banking solutions from a single company, Fiserv is uniquely positioned to deliver a complete suite of high-end solutions that enable banks such as Commerce Bank/Harrisburg to meet their strategic objectives. By offering scalable, flexible solutions we can improve the customer experience and streamline banking operations which delivers real, quantifiable value to our clients.â
On Nov. 10, 2008, Pennsylvania Commerce Bancorp, holding company of Commerce Bank/Harrisburg, and Philadelphia-based Republic First Bancorp Inc., holding company of Republic First Bank, announced that the companies signed a definitive agreement to merge to form Metro Bancorp, Inc.
With headquarters in Harrisburg and Philadelphia, Metro Bancorp will have a network of 45 convenient stores in Central Pennsylvania, Metro Philadelphia and Southern New Jersey. Commerce Bank/Harrisburg stores will continue to operate as Commerce Bank for a limited time. Republic First locations will re-brand as Metro Bank early in 2009. The combined company (which will continue to trade on NASDAQ) will have total assets exceeding $3 billion, market capitalization of about $260 million and more than 1,200 team members.