During 2008, 30 percent of ACIâs merchant retail customers in the Americas either renewed or extended their licences, demonstrating the value that they believe the solution can add to their businesses. These additions and extensions include leveraging ACIâs rewards management solution to support bi-lateral arrangements with other retailers, as well as adding check authorization and collections capabilities to existing payment switching.
In addition to these product renewals and extensions, ACI added four new customers and also brought new retail customers live on its ACI On Demand (AOD) solution which provides a managed, hosted version of ACI Retail Commerce Server. This provides ACI customers with leading-edge payment processing software, yet off-loads the cost of hardware and operating system expenses.
"The AOD model is attractive to new and existing customers", stated Ralph Dangelmaier, president of ACI's America's Channel. "It removes a significant cost burden of hardware, operating systems and the resource commitment yet affords these industry leaders with payment software to grow new sales through our rewards management system and protect inventory assets with our refund authorization system."
Market leading merchant retailers are known to favor ACI software for the breadth of product payment processing options as well as ACI's commitment to ensuring that its products adhere to the data security guidelines and mandates. The ACI Retail Commerce Server has been evaluated by a Payment Application Qualified Security Assessor (PA-QSA) and has been determined to comply with Visa's Payment Applications Best Practices guidelines. With release 4.5, ACI added a new layer of data encryption, and three customers have migrated to this new version in 2008. ACI currently has more than 80 customers in the retail space.