Arbella Insurance Chief Information Officer E. J. Sutherland said, âClaims Workstation has been a valuable system for us for several years. By migrating, we gain the advantage of additional capabilities that provide an opportunity for return on investment from process improvement as well as performance improvements.â
âClaims remain an important touch point with policyholders,â commented StoneRiver â Insurance Solutions President Gary Sherne, âso moving to the Claims Workstation release with the fullest feature set positions Arbella Insurance for outstanding customer service and efficiency. They also gain the opportunity to move ahead on our new StoneRiver Project Ignition claims solution currently in development.â Project Ignition is the working name for multi-corporation, multi-company, all-lines solutions in development that will operate on an advanced, model-driven service-oriented architecture that embeds a full enterprise service bus in the solutions.
Claims Workstation is a highly configurable core claims system that handles all property-casualty lines of business. From first notice of loss through assignment, reserves, payment and settlement, Claims Workstation integrates work management and business rules technology. Claims Workstation automates claims management, leaving claims staff and management with time for in-depth claim investigation and negotiations. Claims Workstation features a J2EE open architecture and platform flexibility. Through its highly configurable design, insurers can deploy a claims settlement tool over the Web that is tailored to their unique business needs.