New Mexico Mutual provides access to quality, cost-effective workersâ compensation insurance and services for customers in New Mexico. The company is dedicated to providing the highest quality of service to its policyholders and their employees. Recognizing the limitations its legacy billing system placed on customer service and operations, New Mexico Mutual selected Guidewire BillingCenter as a flexible, modern alternative.
âGuidewire BillingCenter has all of the features we were looking for in a billing system and more,â said Lynn Krueger, Billing and Collection manager, New Mexico Mutual. âWe live in the system and are enjoying the enhancements it brings to our daily lives and the service level improvements we are able to share with our agents and policyholders.â
BillingCenter provides New Mexico Mutual with real-time billing and payment data at the individual policy level in addition to the account level, making it easy for the companyâs billing representatives to get accurate and fast detail to better serve their customers.
With BillingCenter, New Mexico Mutual can:
â¢ Automate its billing lifecycle while incorporating desired best business practices;
â¢ Readily implement system changes in-house without vendor involvement;
â¢ Access payment information in real-time for enhanced customer service;
â¢ Better manage agent commissions; and
â¢ Proactively manage its collection agency interactions.
âGuidewireâs technology platform is well designed and architected,â said Tim Thackaberry, director of Information Technology, New Mexico Mutual. âWe first encountered the flexibility of Guidewire products with our ClaimCenter implementation. BillingCenter is equally as configurable enabling us to tailor the system to meet our needs.â
âWe have been very pleased by the marketâs adoption of BillingCenter and thank New Mexico Mutual for believing in the product early on,â said John Raguin, chief executive officer, Guidewire Software.
Guidewire BillingCenter is a 100% web-based comprehensive billing system designed to: make it easier for insurers to manage agent commissions; automate the billing lifecycle; design flexible billing, payment and delinquency plans; and enable rapid integration with external payment systems â i.e. EFT, EBPP, check writing, payroll deduction, etc. BillingCenter is available as a standalone system or as part of the Guidewire Insurance Suiteâ¢ and can be integrated to an insurerâs existing systems or third party applications.