Bear River Mutualâs âWhere Values Countâ motto revolves around keeping service high and premiums low. The company recognizes the positive impact that excellence in claims handling has on these values and realized that a modern, Web-based claims system would serve those values in a more efficient, cost effective, and service sensitive manner than its existing legacy claims systems. Focus and commitment to this project included an evaluation whether to build the new system in-house or purchase a packaged solution. Following a thorough system search and evaluation, Bear River Mutual selected Guidewire ClaimCenter as the Web-based, end-to-end claims handling system best meeting its needs.
âClaimCenter has all the functionality and flexibility we were looking for in a new system and it will be our âsingle source of truthâ electronic claim file. ClaimCenter will enable us to capture and quickly access information from a variety of sources, so that we can provide better customer service â faster,â said Kathy Jensen, vice president, claims, Bear River Mutual Insurance Company.â
Additionally, ClaimCenter will enable Bear River to:
â¢ Gain operational efficiencies through automation and elimination of clerical redundancy;
â¢ Reduce loss and loss adjustment expense leakage;
â¢ Eliminate the need to log-in to multiple systems to undertake claim handling activities;
â¢ Readily dispatch auto body shops/car rental agencies from within ClaimCenter; and
â¢ Improve performance management and analytical capabilities.
âAfter a thorough review of claim system packages, we found ClaimCenter to be the superior choice. We are looking forward to our business users having the much sought after functionality and processing capabilities that comes with ClaimCenterâ said Brian Long, IT manager, Bear River Mutual Insurance Company.
âBear River Mutual knows its customers and its market â and how the company would like to improve its business,â said John Raguin, chief executive officer, Guidewire Software. âWeâre proud that Bear River Mutual selected Guidewire as its partner and we look forward to working with the Bear River Mutual staff.â
Guidewire ClaimCenter is a leading end-to-end claims system for property/casualty insurance. ClaimCenterâs flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern-technology architecture, providing 100 percent Web client, and Web services interface enable lower total cost of ownership in any environment.