CGIâs Web Promises enables organizations to put their collections activities on the Web quickly and cost effectively, and to start collecting more money nowâwithout adding additional staff or overhead. Timelier, proactive treatment and resolution of customer delinquency via new channels with minimal collector involvement allows Fifth Third staff to focus on customers requiring collector assistance. Additionally, the solution allows Fifth Third to easily integrate internal and external systems with CACS and other collections systems, leveraging a Services Oriented Architecture (SOA), enabling new solutions to be brought on-line with minimal time to market.
âFifth Third Bank is pleased to be the premier client working with CGIâs Web Promises solution,â said Mike Moore, Vice-President IT Consumer Finance at Fifth Third. âWe chose Web Promises because it is a critical component in the evolution of our collections business and technology strategies.â
âCGIâs Web Promises is a valuable, reusable and scalable element of any organizationâs collections business,â said Peter Ihrig, Senior Vice-President, CGI. âUtilizing this next generation technology opens the door for total transformation of the Bankâs collections function, and provides a new level of personalization and transparency required by todayâs consumers.â