RGS selected Guidewire ClaimCenter as part of the companyâs strategy to transform its claims handling operations based on the highest global standards and using best-of-breed technology. RGS believes that excellent customer service requires perfect claims handling and high quality handling consistency across its entire country. With its initial 6-month ClaimCenter deployment project (completed in May 2007) and numerous subsequent roll-outs of ClaimCenter, the RGS claims organization now has consistent processes in place, is working with paperless (electronic) claims files, and can view more and higher quality claims data in real-time for improved operational efficiencies. The company is on track to meet its primary project objectives and is seeing reduced adjuster training times and costs and a reduction in claims settlement times to 1 day for simple claims.
âWe chose Guidewire to help us raise claims settlement quality, gain visibility and consistency in our settlement processes, and reduce our operating costs â across our regions,â said Ekaterina Gelfand, Chief Project officer at RGS. âGuidewire has not disappointed us- the benefits we are seeing with ClaimCenter increase with each roll-out we do. We have centralized all non-client facing operations which allow shared services to be efficiently performed and managed and cost effectively executed. This now enables our appraisers, adjusters and field staff to focus on providing the best possible service to our clients.â
âThis project was very challenging in terms of what we wanted to accomplish, the vast geography we were working with, and the fact that we selected a vendor in Guidewire who had no previous experience in Russia and whose product wasnât yet available in Russian,â said Ekaterina Gelfand. âTogether we have made the impossible a reality. Guidewire was open and honest with us and they kept their promises. This, along with the determination and talent of our team, ClaimCenterâs flexibility, and strong RGS management vision and support, enabled us to succeed.â
Guidewire ClaimCenter is a leading end-to-end claims system for general insurance. ClaimCenterâs flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce and continually refine their preferred claim handling practices. In addition, ClaimCenter uses a modern technology architecture, including a 100% Web client and Web services interface that enable lower total cost of ownership in any environment.
âWe are pleased to work in close collaboration with RGS in helping RGS achieve its claims transformation vision,â said John Raguin, chief executive officer, Guidewire Software. âThis project, the scope of which cannot be underestimated, has enabled Guidewire to demonstrate that ClaimCenter can be implemented on schedule in a new territory for us â one that is far from our headquarters. Many specific product attributes were required to make this project successful, of which localizing ClaimCenter into Russian is just one example.â