Corazon has decided that now is an opportune time to upgrade its infrastructure and improve its operational and client servicing processes. In particular, it required a more efficient and comprehensive reporting solution, which its existing custodian-based system could not provide. Corazon needed a system that would deliver tailored and structured reports, comprising valuations, performance analysis, transaction statements and investment commentaries. Following an extensive review of available offerings, Corazon selected Third Financial Software due to the strength of its team and the market leading capabilities of the Tercero platform.
"In an unforgiving market, it is essential that Corazon continues to deliver the exceptional levels of service that clients have come to expect, which is why we've turned to Third Financial," commented Chris Trower, director at Corazon Capital. "This technology investment will enable us to attain better quality information and deliver accurate, timely and user friendly reports to our clients. Additionally, clients will also have access to detailed, easy to digest investment information through our new investor portal. We expect our clients to recognise quickly the benefits of this solution."
One of the most advanced investment management offerings on the market, Tercero integrates its own highly sophisticated portfolio management software with the latest Microsoft technologies, providing a complete wealth management platform. This future-proof solution will prove integral to Corazon's growth plans, which include further expansion worldwide, as well as the launch of new funds.
The Tercero Client Relationship Management (CRM) solution will build a complete Know Your Customer (KYC) profile for all clients at Corazon - helping to both retain and win business. This data will in turn be used for more effective and frequent client reporting. The Tercero Investor Portal will allow Corazon to provide on-demand information to clients through online valuations and electronic access to reports. Additionally, the model-based Tercero Investment Management System (IMS) will enable the Corazon investment team to manage individual client portfolios and complex multi-member pension portfolios with equal ease.
Gary Linieres, director at Third Financial Software commented: "As the financial market undergoes an unprecedented period of turmoil and change, effective communication with clients becomes increasingly essential. By implementing the Tercero suite, Corazon has demonstrated its commitment to improving levels of trust with clients and positioning itself as an organisation that emerges strongly from the current climate."
The two-phase implementation is already underway, with the first phase due to complete by the end of the year.