Paramount to Dovetail Insuranceâs selection of Duck Creek was the flexibility of the solutions which would enable the servicing provider to quickly develop and deploy the products and services to its client base. Dovetail will utilize Duck Creekâs pre-built ISO products (templates) which include a full inventory of rates, rules, and over 20,000+ forms to support all lines of business in all 50 states. Dovetail has licensed Duck Creekâs solutions for Commercial Package Policies (CPP), which includes Commercial Auto, Commercial Property, Crime, Inland Marine, and General Liability. Implementation will start with Workersâ Comp lines followed by Commercial Property lines.
Stephen Francis, President & CEO of Dovetail Insurance, commented, âWe wanted a solution that would give us the IT functionality and flexibility that our business model requires and Duck Creekâs Policy Administration and Billing solutions meet those needs. We also found that Duck Creekâs configuration tools and level of support for the ISO monthly circulars complements our own product and service offerings, enabling us to continue to provide customizable solutions to our clients. Duck Creekâs web-based billing solution will give us the opportunity to increase our clientâs customer retention ratios by automating our clientâs billing lifecycle from initial billing instruction through collections with a robust integrated workflow.â
Duck Creekâs CEO, Steve Hall, noted âWe are proud to welcome Dovetail Insurance to our growing family of clients and thank them for selecting Duck Creek. Our prebuilt ISO lines templates were developed to allow customers, like Dovetail, to quickly bring business lines into production and enable them to provide a cost effective, timely, and high level of support to customers. Todayâs announcement is further evidence of our solutionâs agility that carriers and servicing providers require as they service their clients in todayâs challenging insurance market.â