âIn these unsure times, independent agencies are looking to increase productivity and reduce costs, while positively impacting customer satisfaction,â said Lisa Bukowitz, senior product manager, AMS 360. âIn light of this, agencies are looking to reduce fixed costs, eliminate unnecessary spending, explore new revenue sources or markets and take extra steps to improve customer communications. The enhancements offered in the AMS 360 v3.0 release were conceived with these business optimization measures in mind.â
AMS 360 v3.0, which has been rolled out to 225 customers and 4,200 users this week, includes enhancements that enable agencies to drive better customer service, increase revenue per agent and improve their operational efficiency. With a superior user interface that reduces seven separate processing screens down to one AMS 360 v3.0 offers an industry-leading approach to information access.
â¢ Commercial lines enhancementsâimproved commercial lines workflows improve data access, simplify data entry and enable agents to more easily manage customer service processes. Servicing commercial lines policies becomes quick and easy so agency
staff spends less time in the application and more time with customers.
â¢ Integration with the BenefitPoint management systemâintegration at the policy level means that customers can extend benefits services to existing customer and expand their business into the less volatile benefits market with a single, integrated solution set.
â¢ Import/export of data schedulesâdirectly import data schedules into AMS 360 and automatically detect changes, identify errors or new information required and simplify the endorsement process. Reduce clerical errors, save time and provide superior customer service by offering a list to clients for easy audit at any time, but especially at renewal.
â¢ Large agency valueâthe AMS 360 web services application programming interface (WSAPI) is offered to provide a secure architecture to seamlessly access data directly from AMS 360 for import and export to other systems.
âAMS 360 v3.0, with features like the multi-faceted dec page view, will provide great gains in efficiency for our agency,â said Joyce Sigler, VP, administration, Jones & Wenner Insurance Agency, Inc. âA single click provides access to customer information without having to drill through multiple screens. Our support people will be able to quickly provide better customer service and our sales people will have an instant view of potential opportunities. The impact on our business will be significant.â
Built from the ground up specifically for the needs of independent insurance agencies,
AMS 360 helps agencies drive new business and ensure renewal business is managed effectively. Unmatched integration with Microsoft Outlook means producers can quickly develop mailing lists and submit proposals using a familiar business productivity tool. Improved renewal and cross-selling reports allow agents to easily identify opportunities, quickly review policies with customers, and ensure customers have the right degree of coverage for their needs. With AMS 360 v3.0, agencies can reinforce their value as a trusted insurance advisor.