FCCI sought a single, modern claims system to replace its three legacy systems and gain the functionality and flexibility to support end-to-end claims processing for all lines of business. The project includes 12 key integration points between ClaimCenter and internal FCCI processes and systems, including policy administration, document management, check printing, and the data warehouse, as well as between FCCI and external business partners such as ISO and select preferred vendors.
âFCCI values the reputation weâve earned for fast and fair claim settlement,â said Garth Crow, vice president claims. âDeploying ClaimCenter makes us even more efficient, translating to even better service for our customers.â
Seamless integration with FCCIâs policy administration system enables ClaimCenter users to easily confirm coverages, simplifying the former process. In addition, ClaimCenterâs convenient desktop diary system recommends, monitors â and escalates as necessary - adjusting tasks and timeframes. Further improvements and cost savings are achieved through the fully integrated ISO ClaimSearch function which provides a streamlined method to request and receive ISO reports. Should a claim progress to litigation, ClaimCenterâs litigation management capabilities provide a powerful one stop resource to track and handle all litigation related matters â including specific litigation calendar capabilities. Consolidating the FCCI operation to a single claim handling system enables improved claim adjusting efficiency, consistency, accuracy, and speed â resulting in benefits to FCCIâs adjusters, independent agents and policyholders alike.
ClaimCenter also enables FCCI to:
â¢ Gain real-time visibility into its day-to-day claims inventory and status;
â¢ Respond to regulatory and business change in less time;
â¢ Reduce adjuster training times from several weeks (for multiple systems) to two-three days for ClaimCenter; and
â¢ Streamline maintenance costs through system consolidation.
âIn addition to their ClaimCenter solution, Guidewire brought very knowledgeable and professional resources to our project,â said Brenda Davis, chief information officer, FCCI. âWith Guidewire's assistance, FCCI was able to own this project. We gained the expertise to configure, maintain and further integrate our new system. Thanks to Guidewire, FCCI is self-sufficient now and can make adjustments as our business needs evolve.â
Guidewireâs chief executive officer, John Raguin added, â In the past, the P&C industry has experienced far too many large scale IT project failures, many as a result of vendor over commitment and/or under delivery. Guidewire has been working very hard since our inception to restore the industryâs faith in technology vendors. It is particularly gratifying for us to see our 30th implementation go into production.â He continued, âEach and every customer success is a cause for celebration at Guidewire. We are thrilled to congratulate FCCI on their successful project and we thank them for helping us mark this milestone in our companyâs history.â