Numara Software’s European Business Steams Ahead

12 March 2008

Numara Software, Inc., a leader in service desk management solutions, today announced that its record growth curve in Europe, fuelled by enhanced Service Desk solutions and expanded global presence means that it is a ‘company to watch’ in 2008.

Today Numara Software has more than 50,000 customer sites and over 14 million assets under management. The company has recorded several major milestones which have contributed to its unprecedented growth. Key among these were:

- The launch of new versions of its flagship products - Numara Track-It! 8 and Numara FootPrints 8 were both introduced to the market in 2007
- Customer feedback forums
- Expansion into new, International markets
- Industry award recognition for the worldwide adoption of its product suite
- Global training initiatives for regional offices
- Numara FootPrints value proposition changing the service management landscape

According to Andy White, Managing Director of EMEA and APAC for Numara Software, “Organic growth fuelled our revenue and profitability momentum. Industry analysts and customers agree that we are in our strongest position yet, currently outpacing the market by a significant percentage.

The growth in the International market has been quite phenomenal, with the team delivering record results with year-over-year growth of 55 percent. I attribute this to the strength of our team, respect for our customer and continued commitment to address critical IT and customer support issues for companies large and small.”
In the last year Numara Software has opened offices in Norway, Sweden, Denmark, France, Spain, Germany, South Africa and Australia, with more to follow. Although the company had been doing business in these countries for many years via resellers, the new in-country offices allow the company to tailor its solutions to local language, processes, culture and regulations.

New wins include household brand names both from at home and abroad such as: Ryanair, Mondi Packaging, Payment Shield, Lawn Tennis Association, ADP (in the UK, US and Far East), Kuoni throughout Europe, Rhodia in France and Allianz in APAC.

According to Adam Batey, Technical Support Manager for Lawn Tennis Association having a flexible service desk is key: “In our business the demands vary from one week to the next. For example, the IT team can be supporting a major tournament like Wimbledon, setting up Broadband for a week, running all the IT back office requirements for this high profile event and at other times we might simply be dealing with requests at a local county level. Flexibility, adaptability and not being restrained by rigid process design are major business drivers, which is why we selected Numara FootPrints 8.”

Andy White, Managing Director for EMEA and APAC concludes: “In particular, we have seen great take up for Numara FootPrints which has helped us achieve our growth targets. Numara FootPrints is a powerful and incredibly adaptive platform for any type of business service. Quite frankly it is changing the Service Management landscape, taking automated, best practice processes beyond ITSM. With Numara FootPrints project based architecture we are able to provide multi-site and multi language solutions not only for IT management or customer service management, but also applications that provide support for HR, facilities, marketing, and product management or development.”

The year ahead looks bright for Numara Software, the firm is clearly winning deals over and above the competition. In the words of a long-established Numara Track-It! customer, Gary Raper, Corporate IT Manager for Europe’s leading custom manufacturer, ColepCCL: “If you are looking for a pure infrastructure helpdesk tool, nothing can beat Track-It! We found Track-It! worked around us, rather than us working around it!”

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