Oceanus' technology roadmap is taking a quantum leap with next generation solutions. By partnering with Sonata Software on specific software development and customer projects Oceanus will accelerate their time to market and will offer a more holistic service to existing customers as they expand globally. This multi-level relationship will comprise technical support, product development, project management, consultancy, and implementation.
Nick Rowley, managing director of Oceanus stated: "Partnering with Sonata will enable us to leverage our competency and add value by incorporating their specialist capabilities. With our combined breadth of capabilities and resource we are in a superior position to respond to the challenges facing CIOs and their organisations today."
B. Ramaswamy, president and managing director of Sonata Software, added, "By partnering with Oceanus, Sonata reinforces its competitive advantage to its enterprise customers. Our deep technical expertise in handling Outsourced Product Development, together with our proven and well-defined methodology of handling complex enterprise projects, ensures we bring the best of both worlds to the customer."
For the last two years, Oceanus' technical support has rested upon Jira, a 3rd party application. Fortuitously, Sonata has significant experience customising this application which will foster a fully integrated support centre via a customer based management reporting system. In addition to SLA registration, problem solving and trouble shooting, it will also provide code level support.
Sonata will help to review existing bespoke customer projects and their implementation. Help with product development will initially include developing version 2 of Robot, Oceanus' Environment Management Solution that will significantly improve uptime, system knowledge and performance whilst reducing cost.