Michael Taylor, Head of Service Delivery, NYK Logistics, explained: âSignificant growth within the business is increasing the dependence on our IT services and as a result we need to develop greater reliability and stability within our IT infrastructure. We want to move as quickly as possible to levels of best practice but in such a way that we can illustrate return on investment to our business colleagues.â Taylor discussed NYKâs requirements with Partners in IT and identified the need for the team to move from a reactive approach to more proactive management; to better align IT services to business goals; provide assured levels of service at an understandable, competitive and fixed cost; and produce best in class ITIL (IT Infrastructure Library) processes for Incident, Problem, Change and Configuration Management. âIn short, we had to lock down our IT service support and delivery costs whilst producing best in class processes,â concluded Taylor.
Through Partners in ITâs Subscription-based Managed Service, NYK can effectively and quickly drive the alignment of IT service delivery to the business. Using a Software as a Service model, NYK will apply ITIL methodology to rapidly deliver generic processes and use enterprise class service management products to scale and support the entire ITIL operational process set.
Paul Cash, Managing Director, Partners in IT, commented: âWe are delighted to be working with such a successful company to help them deliver a business-critical service to its employees. The beauty of the Managed Service solution is that organisations can take a bite-sized approach to implementing service management and ITIL â starting with the most basic function and evolving the service at their own speed towards complete ITIL compliance. Based on a fixed annual cost, on a per user license, the Subscription-based Managed Service offers our customers financial control over their service management solution.â
Partners in ITâs Service Management solution is based on a proven methodology and HP technology. The solution delivers best practice service management to organisations of any size â in a rapid timescale and at a fixed cost. It leverages Partners in ITâs extensive investment in HP Service Desk/Service Centre and OpenView technologies, providing low cost access to market-leading, fully functional service management software.