Every insurer should be looking at how they can address the challenges presented by the increasing expectations of consumers and brokers. Investment in the areas of rating and pricing could give them an unleveraged opportunity.
"The key word here is more," says Catherine Stagg-Macey, senior analyst with Celent's Insurance Group and author of the report. "There are more data sources to consult, more channels to sell into, more market strategies to implement. Insurers need high levels of technology to be able to process this changing world effectively."
This report covers some of the technology challenges for this area of the insurance business and the solutions available to address these challenges. The goal of this report is to help technology staff understand the complexity of rating and pricing. This knowledge should better equip IT to support the business.