DVKA Goes Live with Global 360 for European Union Health Insurance Claims Management

8 July 2008

Global 360, a leading provider of Business Process Management (BPM) and Optimization solutions, today announced Deutsche Verbindungsstelle Krankenversicherung-Ausland (DVKA), the German Liaison Agency Health Insurance - International, has gone live with Global 360’s flagship BPM solution, Process360. DVKA will use Process360 to automate and streamline the processing of health insurance claims and to ensure rapid response to ever-changing European Union (EU) insurance regulations.

DKVA acts as the clearinghouse for all invoices and correspondence relating to health insurance claims governed by healthcare funding regulations between Germany and all other member states of the EU. The Process360 deployment enables DVKA to reduce the time and cost associated with processing claims and obtaining settlements, gain visibility into the progress of each claim, manage the complex rules governing payment and respond rapidly to EU governmental legislation changes.

In 2007, DVKA processed 1.2 million invoices with total reimbursements reaching €660 million (Euros). Prior to deploying Process360, DVKA’s invoice processing was very time consuming, with approximately 5-10% being disputed and requiring complex investigation into claim validity and payment amounts. Moreover, the EU is constantly updating legislation and concluding agreements with non-EU countries, which require DVKA to respond quickly without disrupting existing service levels.

“Accurate and timely processing of EU insurance claims is one of the most important services we provide to our members,” said Markus Weyres, Vice Director and Head of Division, Accounting and Data Processing, DVKA. “Global 360’s BPM solution allows us to integrate with other application systems we are running, streamline our claims processes, and ensure we maintain compliance with ever changing EU legislative and insurance regulations.”

“Global 360 is pleased it has helped DVKA improve and streamline its EU claims processing,” said David Mitchell, President and CEO of Global 360. “Our BPM solutions deliver the most advanced capabilities for organizations like DVKA, enabling them to improve their customer satisfaction and ensure their processes remain competitive.”

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