âThe speed and workflow improvements made in AMS 360 version 2.5 allow us to grow our business by giving us more time to provide a better customer experience,â said Joyce Sigler, vice-president for Jones & Wenner Insurance Agency. âThe improved certificate of insurance workflow and certificate holder import/export feature allows our agents to quickly copy a list of holders between policies, lines of business and certificates, while the new user interface and eForms preview capability allow them to work with forms faster.â
âAgencies have told us they want to spend more time with customers and less time on technology,â said Lisa Bukowitz, senior product manager for AMS 360. âNot only do these enhancements allow them to do that, but they also allow them to do more with what they already haveâa huge business advantage in this lagging economy.â
The major enhancements in AMS 360 version 2.5 include:
â¢ An updated user interface (UI)âa new color scheme and simple, intuitive navigation make it easier to move through the system.
â¢ Improved scalabilityârecent testing proved AMS 360 scales to more than 2,000 users.
â¢ Forms improvementsâeForms are now tabbed and organized for faster access.
â¢ Web Servicesâprovides secure access for other systems to import and export data directly from AMS 360 for real-time integration and improved workflow.
â¢ Certificate holder improvementsâincludes import/export, use of imported holders and ability to add specific details. These improvements reduce or eliminate keying in the holder list, easy sharing of holder lists with customers and easy categorization by type.
â¢ Roll book of business toolâthis new feature enables users to submit a book of business to a carrier for quoting in one quick and easy step, thus automating the re-marketing of a group of policies.
â¢ Improved integration capabilitiesâfurther integration with Microsoft Outlook and PL Ratingâ¢ saves users time and improves their workflow.
With the release of AMS 360 version 2.5, AMS Services is also introducing the Ready, Set, Go training program which is designed to streamline the upgrade from AMS AfW to AMS 360. The Ready, Set, Go program includes a configuration workbook with a defined set-up process, test scripts that confirm migrated data integrity and a comprehensive upgrade checklist. Most of the training in this new process is done before a customerâs âgo-liveâ date plus additional training support during their first week is included. This new process is designed to shorten the upgrade cycle, eliminate manual tasks and provide a better experience for our customers.
âMaking the decision to upgrade is a huge decision, and even then you go in holding your breath,â said Lisa Smucker, office manager, Smucker Insurance. âThe AMS Services Ready, Set, Go training program is well organized, provides plenty of guidance throughout the migration process and the small group e-learning sessions are one of my favorite parts of the training experience because you learn from other agencies. Completing set-ups throughout the training process and following the guidebook solidified my decision to make the move to AMS 360.â