Among the group of insurers to recently select Bottomlineâs solution are Ophthalmic Mutual Insurance Company and MDAdvantage. Supported by an active network of 5,300 law firms, Legal eXchange has been deployed by many of the nationâs leading property & casualty insurers, including Liberty Mutual, Safeco, ACUITY and Shelter Insurance.
âWeâve made a significant investment to build out a team of professionals who understand the nuances of the insurance industry and itâs gratifying to see our clients benefit from their time, energy and expertise,â said Tom Gaillard, Vice President and General Manager of Bottomline Technologies. âOur ability to provide advanced capabilities for legal spend management to a diverse group of insurance organizations is indicative of our unparalleled focus on client success.â
Through the use of Legal eXchange, insurance claims departments can manage legal spend more efficiently through comprehensive budgeting, invoice management and reporting. With the ability to access and analyze data electronically, users can collaboratively align and manage budgets and case handling strategies with outside counsel, while also establishing benchmarks from which future performance can be measured. Complementing the solutionâs functionality are Bottomlineâs on-staff experts, who help new customers gain significant return on investment by configuring e-billing guidelines and workflow that map closely to the clientâs business processes.
âFrom an insurerâs perspective, the ability to move beyond simple invoice management is one of the determining factors in selecting Legal eXchange,â said Karen Fettig, Legal eXchange Product Manager, Bottomline Technologies. âBy expanding the solutionâs functionality to help insurers identify and analyze major claims litigation cost drivers such as matter venue, and matter severity and complexity, for example, weâre able to provide our customers with the information they need to answer important questions relative to the overall cost of a claim and the expenses they can expect to incur in planning a defense.â
Bottomline Technologies was recently named to the 2008 Insurerâs Choice, an annual ranking of the top technology providers serving the insurance industry. Organized by research advisory firm Financial Insights and Tech Decisions magazine, Bottomline was identified as a preferred vendor by insurance professionals in six of the surveyâs nine categories, including analytics, workflow, financials and operations.