Wesfarmers Insurance Division, its underwriting subsidiary Lumley General Insurance (New Zealand) Ltd. (Lumley NZ), and Guidewire SoftwareÂ®, a leading global provider of technology solutions to property/casualty (general) insurers, today announced that Guidewire ClaimCenterÂ® has been selected for Lumley NZ as a first step in a move to modernize its claims management systems environment.
âIn Guidewire we found a strategic partner to help us modernize and migrate our current claims systems to a flexible system capable of supporting and growing with our business,â says Vivek Bhatia, chief information officer of Wesfarmers Insurance Division. âIn addition to transforming our claims operations and retiring the Lumley NZ legacy systems, the ClaimCenter project will also help us transform the way we implement IT projects across our organization.â
ClaimCenter will be implemented by Lumley NZâs, two distribution channels: Lumley Business Solutions who provide tailor made solutions and Lumley Broker who provide a range of products for the broker market. A key element of Lumley NZâs business improvement strategy is to make the customer the center of everything they do. An important step in this is to replace its legacy claims system. In reviewing its options to build or buy a system, the company chose industry-leading claims solution, Guidewire ClaimCenter. ClaimCenter will initially handle claims for all of Lumley NZâs commercial and personal lines.
ClaimCenter will improve claims handling at Lumley NZ and enable it to:
â¢ Migrate its legacy system to a modern system architecture, reducing maintenance costs and improving support and operational efficiencies;
â¢ Minimize technology risk by implementing a proven claims solution instead of building a system in-house;
â¢ Streamline call center operations for improved customer service;
â¢ Increase visibility of claim status and adjuster workloads;
â¢ Reduce training times for new users; and
â¢ Eliminate redundant/mundane clerical tasks freeing adjusters to focus expertise on claims handling and customer service.
âClaimCenter will provide us with a common architecture and system we can readily configure to meet the unique claims handling requirements of our various Centers of Excellence, enabling us to provide an enhanced level of service,â said Greg Main, General Manager, Lumley Business Solutions. âClaimCenter will provide automated workflow management and loss adjusting process improvements which will result in better customer service.â
Ian Tavener, Vice President, International Operations, Guidewire Software said âWe commend Lumley NZ for undertaking this significant business transformation project. Like Lumley, Guidewire has a strong heritage of putting customers first. We will work in close partnership with the Lumley team to ensure their success every step of the way.â
Guidewire ClaimCenter is a leading end-to-end claims system for property/casualty (general) insurance. ClaimCenterâs flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% web client, and web services interface enable lower total cost of ownership in any environment.