âMadison Advisors believes that Napersoft CCM provides a complete solution for browser-based composition, distribution, archival, and management of customer correspondence. Napersoft CCM is an excellent offering for creating and managing business-critical customer correspondence across multiple lines of business,â said Richard Huff, Principal Analyst at Madison Advisors.
âWe are honoured to be recognized by Madison Advisors as a leading document composition solution for real-time integration with existing business applications,â said Bart Carlson, President of Napersoft. âA truly effective customer communication solution must be able to easily interface with existing business architectures and applications, resulting in streamlined business processes and reduced operational costs while maximizing customer satisfaction.â
Napersoft CCM was also recognized for its intuitive and easy-to-use Microsoft Word based user interface. With a single administrative interface for all modules, organizations with document composition needs distributed across several different departments, such as government, health care, or legal offices, can benefit from reduced training requirements and faster implementation times.