âWith all the issues facing the financial services industry today, including credit and regulatory pressures, it would be easy to revert to familiar, traditional ways of doing business,â said Debbie Bianucci, president and chief executive officer of BAI. âBAI applauds Mr. Newman and HSBCâs efforts to generate organic growth and deliver innovative banking solutions to their customers.â
As group general manager, personal financial services, for HSBC Bank USA, Newman led HSBCâs effort to become the first bank in the United States with a significant branch system to launch a high-yield online savings product. Newman and his team are currently working on an effort to differentiate HSBC in the retirement services arena by building a more customer-centric organization. Earlier in his career, Newman pursued the same goal in the United Kingdom, when he helped launch and manage First Direct, the worldâs first direct bank, which continues to win customer service accolades.
âAs banks look for new ways to generate revenue, they are beginning to focus on providing innovative services that can help attract new customers, deepen and extend relationships with longterm clients and expand opportunities to up-sell and cross-sell more products to existing customers,â said Warren Lewis, U.S. banking industry marketing manager for Microsoft Corp. âMicrosoft is proud to work with BAI on the Mavericks in Banking program to create a dialogue for forwardthinking leaders and congratulates all Mavericks in their efforts to help deliver innovation and value to banking customers.â