In December 2007, DIBL went live with SunGardâs System Access Core Banking solution for its Islamic Banking operations. With System Access Core Banking in place, DIBL set its sights on extending its customer touch-points beyond its branches. DIBL selected System Access Customer Service Manager to provide Shariah-compliant online retail banking services as well as online payments and trade finance facilities for its corporate customers safely through the internet.
Nikolaus Schwarz, chief executive officer of DIBL, commented: âHaving evaluated a number of Internet banking solutions, we selected SunGard for a number of reasons. SunGard offered an easily integrated solution that would fit seamlessly with both System Access and other third party solutions. Our good past experiences with SunGardâs project management services also gave us confidence that our respective teams would work well together to deliver a fast implementation.â
Leslie Loh, president of SunGardâs System Access business unit, added: âBuilt on an open platform and on SOA principles, System Access Customer Service Manager is easily integrated with System Access Core Banking as well as third party back-office systems. This helped DIBL go to market quickly with a turn-key Internet banking solution that delivers Shariah-compliant products and services. We are pleased to extend our relationship with DIBL and help it grow its business.â
SunGardâs System Access Customer Service Manager helps banks deploy the most appropriate business services across multiple channels for their customers. System Access Customer Service Manager provides an enterprise-wide customer information repository that integrates customer information from disparate back-end systems. System Access Customer Service Manager helps banks acquire and retain customers by providing integrated marketing campaigns, and contact and case management capabilities that are driven by user-configurable business rules.