Mellon Poland announces cooperation with Citi Handlowy

17 December 2008

Mellon Poland, member of Mellon Group of Companies and top provider of value added services and advanced technological solutions to financial institutions and other big organizations in Poland, announced today its cooperation with Citi Handlowy, one of the leading financial institutions in the country. Mellon Poland was selected by Citi Handlowy for its sophisticated contact center services and expertise in telemarketing projects to support the promotion of the prestigious credit cards.

Mellon Poland will support the bank to reach potential Clients with the offer of the new, attractive affinity credit cards. Mellon Poland’s technologically advanced contact-centre infrastructure, highly skilled personnel and best practices, create a powerful promotional tool that will allow for the same high acceptance rates until the end of the campaign.

“To be effective, agents must have the right tools, quick access to customer information, clear understanding of the campaign script and a constant pool of customer contacts. The success of this campaign depends on the alignment and optimization of all variables and Mellon Poland has the necessary expertise at all levels to deliver the functionality and performance required,” noted Piotr Wasilewski, Contact Center Manager, Mellon Poland.

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