âWe are continually looking for ways to improve the customer experience while increasing efficiency,â said Cliff Whittle, Director of Processing Services at Discover. âAs more of our customers choose electronic payments rather than paper checks, working with a leading remittance processing provider was a logical choice.â
âBancTec is pleased to process payments for Discoverâs consumer credit card customers,â said Jeff Brown, vice president, BancTec. âOur industry knowledge, migration and transition expertise, and world class technology and operations facilities consistently enable us to respond faster and serve customers better than our competitors. We look forward to leveraging these assets to provide meaningful business value for Discover.â
As part of the agreement, three BancTec operating centers, located in the United States, will handle Discoverâs AR processing.
BancTecâs PayCourierÂ® high-speed image remittance processing solution will form the technical core of BancTecâs service for Discover. BancTec will also incorporate its advanced IntelliScanÂ® document processing transport, workflow management, and various other technical solutions.