(ITSM) division to QualxServ, LLC a leading provider of technology deployment and field delivered support services.
The sale allows BancTec to sharpen its strategic focus around building a world-class business process outsourcing (BPO) practice, as well as to expand its business solutions offerings. Acquiring ITSM provides QualxServ with a large installed base of customers, as well as the benefits of increased scale and operating efficiency.
"Over the past year we have communicated that our core strategy at BancTec is to build a global BPO practice and extend our industry-leading business solutions," said J. Coley Clark, BancTec chairman and chief executive officer. "With BancTec's increasing focus on BPO and related business solutions, the time is right for our ITSM division to join a company with an equal focus on delivering outstanding IT services."
"Acquiring BancTec's ITSM division provides QualxServ with a large international footprint, an installed base of quality customers, and the benefits of increased scale and operating efficiency in the US. " said Bob Lerner, QualxServ president and chief executive officer. "The acquisition is a natural fit. In this very competitive industry landscape, QualxServ will be a larger, stronger, international player with increased capabilities."
"Our ITSM division is being acquired by an industry leader with the resources and vision necessary to take full advantage of our core strengths," said Brendan P. Keegan, BancTec senior vice president and president of the ITSM division. "We are excited about the opportunities this acquisition presents for both our clients and our employees. Our commitment to industry leading service, upon which we were founded 16 years ago, will remain our hallmark well into the future."
The ITSM division provides comprehensive deployment and maintenance services on computers, servers, printers, peripherals and networks for original equipment manufacturers (OEMs) and information technology outsourcing (ITO) service providers in North America and Europe.