Vedior required a solution that would help lower DSO and empower collections staff to operate more efficiently. Replacing a number of disparate client databases, AvantGard Receivables provides Vedior with an integrated solution across a single platform, helping it to automate processes and institute controls by segmenting customers and applying collection strategies, as well as automatically building collector work queues. It also helps to intelligently escalate queried accounts and notify branch staff. Vedior is now able to automatically identify and assign ownership of queried transactions and track and escalate unresolved issues.
âWe needed a solution that would reduce manual processing and enable our collections team to access client information readily. Our sister company in France had been using AvantGard Receivables for years and gave the solution an excellent reference,â said Erin OâBrien, group manager, payables and receivables at Vedior Asia Pacific. âFollowing the installation of AvantGard Receivables in April, we have been able to automate a number of manual tasks and have seen an increase in the number of clients our collection staff are contacting per month.â
âImproving the order-to-cash cycle continues to be an important goal for many organizations, and those operating in Asia Pacific face the same issues as their counterparts in Europe and the U.S. With the successful implementation of AvantGard Receivables, Vedior Asia Pacific can aggregate their data and streamline their processing helping to improve cash flow and DSO,â said Andrew Bateman, chief operating officer of SunGardâs international distribution business in Asia.