Synergy Express incorporates key functionality of Jack Henry Associatesâ modular Synergy ECM platform, which has been available exclusively for traditional in-house implementation until now. Operating in a SaaS environment, Synergy Express eliminates the initial and ongoing capital expenditures required for in-house installations, as well as ongoing capacity planning by seamlessly supporting planned and unexpected storage volume increases. Synergy Express also leverages the companyâs extensive data center infrastructure that is supporting the mission-critical information and transaction processing requirements of more than 500 financial institutions.
According to Stacey Zengel, general manager of Imaging Solutions for Jack Henry Associates, âSaaS solutions are attracting significant and growing interest from diverse businesses that want to largely operate in-house but outsource the hardware component of their systems. This hybrid operating environment enables businesses to retain complete control over their operations while reducing their information technology expenditures, compliance initiatives, and security risks. With Synergy Express, our customers remain responsible for managing their own ECM content which is pushed to our secure storage facility and replicated to another geographic location for disaster recovery purposes.â
Synergy Express has minimal client hardware requirements, typically consisting of only workstations with document scanners to capture and index document images. This SaaS offering provides state-of-the-art security and ensures compliance with all related regulatory requirements including document encryption, retention, and storage mandates. This solution also ensures business continuity with a replicated data center, end-to-end business continuity planning and testing, complete failover operations, and routine back-up processes.
According to Tony Wormington, president of Jack Henry Associates, âOutsourcing key business processes or specific components of those processes is a growing trend as businesses look for ways to improve their operating efficiencies while reducing their operating costs. In response, we continually look for opportunities to expand our offering with solutions that we expect to have broad market appeal and that enable us to further leverage our existing infrastructure. We believe Synergy Express is an important addition since it enables diverse businesses to seamlessly archive and access imaged documents and reports, is completely scalable for businesses of virtually any size, and repositions our proven ECM platform as a cost-effective SaaS solution that requires minimal up-front investments.â