"Most of these players boast strong showing in their home-ground, with the likes of eBworx being entrenched in the South-East Asian market, and CashTech in India," comments Li-May Chew, CFA, senior research manager for Financial Insights Asia/Pacific.
"There is tremendous amount of change happening in the CM environment, calling for ongoing technology investments to support those transformations," she adds. On how Financial Insights see the future for packaged solutions unfolding, Li-May sees that "the principal trends that could impact the CM vendor scene include continuous consolidation of Asian banks (which could either accelerate or impede CM investments), sun-setting of legacy systems and rethinking of proprietary solutions".
Meanwhile, on the banks' end, Financial Insights is witnessing a growing demand for financial supply chain management or the merging of trade finance with CM, provision of integrations services between CM and ERP or back-end systems, colonization of new mid-tier corporate markets, and the convergence of CM offerings at the companies' desktop.
On pointers for institutions on CM vendor management, Li-May suggested that "banks can ensure a mutually successful relationship by keeping vendors close and treating them as collaborative partners, but not rule out vendor switching should the need arise."
On the other side of the equation, packaged CM vendors would do well to clearly delineate their value proposition and functionalities to the banks, decide to target the tier 1s seeking a broader set of CM functionalities or stick to smaller clientele, and understand that "packaged" no longer means static and configurable, but needs to entail a degree of flexibility.