Lincoln required a solution that would improve the adviser experience, be simple and easy to use and would be easy to integrate to existing systems. The service will provide support for financial advisers selling and servicing financial services products.
The service will enable Lincoln to provide advisers with an online browser based application that showcases the product set and the ease of illustrating a fully flexible retirement plan. Through the Lincoln adviser website, www.lincoln-ifa.co.uk, advisers are able to generate bespoke pension product illustrations online for their clients which includes i2Live Accumulator, i2Live Drawdown and i2Live Annuity.
The intermediary solution will include an extranet framework that utilises Focusâ core components such as a case management facility, illustration data capture and integration to a pre-sales quotation engine provided by DSTiPAS (Pensions Actuarial Service). Future enhancements will improve the service for both the adviser and Lincoln internal administration, enabling them to track transfer payments, obtain valuations and re-assign cases electronically.
Lincoln i2Live enables advisers to manage their clientâs pensions in one plan, allowing clients to continue with the same investment options while they move through life stages and between products as their needs change. Lincoln i2Live includes an Income Guarantee Option, a selection of investment choices with fund growth potential, phased retirement options, and death benefits for dependants.
David Willis, IT and Strategic Change Director at Lincoln said:
âImproving our service to intermediaries is key to Lincoln and we believe this solution provides time and efficiency benefits for our clients. We selected Focusâ technology as it met our business requirements and priorities for a robust and flexible automated solution that would provide an enhanced service to our clients.â
Richard Stevenson, Chief Executive Officer, Focus Solutions, added:
âFocusâ innovative front office solutions have enabled Lincoln to take advantage of the changing retirement planning market in the UK, which will facilitate the development of closer relationships with their intermediaries through business process automation. Focus has continued to deliver successful ecommerce solutions to the leading life and pensions providers over the past 12 years, demonstrating our domain knowledge and expertise in this market.â