The insurer selected Guidewire ClaimCenter due in large part to the systemâs scalability, breadth and depth of functionality, and its modern technology architecture (Java for the J2EE Standard). Designed and developed as a web-based system, ClaimCenter fit well with GAINSCOâs corporate technology strategy.
âWe found Guidewire ClaimCenter to be significantly ahead of other systems on the market,â said Phil West, GAINSCOâs chief information officer and senior vice president. âOur Guidewire implementation project was the smoothest we have ever experienced â and it came in both on time and on budget.â
ClaimCenter has positioned the GAINSCO claims organization to:
â¢ Enhance service to customers;
â¢ Improve adjustor efficiency and effectiveness;
â¢ Reduce indemnity costs;
â¢ Remove technology limitations from being a deterrent to optimal business practices;
â¢ Utilize on-demand versus batch reporting for real-time management of claims; and
â¢ Self-manage a wide variety of configuration changes, resulting in quicker modifications and a reduced dependence on IT.
âGuidewire ClaimCenter provides the capability for our claims adjusters to work more effectively,â said Greg Castleman, senior vice president, Claims, GAINSCO. âClaimCenter uses business rules to allow us to automate workflows and tasks in order to enhance our ability to leverage best practices across our organization. Additionally, real-time management information affords the opportunity to identify and address handling and process issues before impacting service or financial outcomes.â
Guidewire ClaimCenter is a leading end-to-end claims system for property and casualty and workersâ compensation insurance. ClaimCenterâs flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% web client, and web services interface enable lower total cost of ownership in any environment.
âGAINSCO is a perfect example of a company that recognized a pressing business need and took immediate action,â said John Raguin, chief executive officer, Guidewire Software. âThey were committed to implement ClaimCenter quickly and are now enjoying the positive business and technology benefits that will help them drive their claims operation forward.â