The new contact centre is Transcomâs second organic CRM development in Chile. As with Transcomâs first Chilean site, which was opened in October 2006, the centre has been developed on the back of strong demand from clients based in Spain. The Valdivia site will open with approximately 50 agents and Transcom expects the facility to grow to around 500 agents by the end of Q3 2008.
Valdivia is a small town located approximately 800 kilometres south of Santiago with a population of roughly 150,000. The town possesses an attractive labour market due to the high rate of unemployment in the local area and the fact that it is home to Universidad Austral de Chile, which provides a large pool of potential employees with the relevant skill sets.
Keith Russell, CEO of Transcom, commented: âWe are very pleased to announce the opening of our second centre in Chile. Our Chilean solutions have proven to be a huge success with our Spanish clients and we plan to continue growing and expanding this business moving forward.â