FBLâs vision is to be a leader in the financial sector through organic growth and profitability. As FBL geared for rapid channel expansion, it realized it needed a core banking system that would provide the necessary scalability and critical enterprise-wide information on its customers in order to better manage its total exposure and risk.
SunGardâs System Access Symbols is a customer-centric solution with a common enterprise foundation and customer information file. The solution will provide FBL with a 360-degree view of its customers across products and applications. With this improved understanding, System Access Symbols will help FBL to rapidly introduce innovative products tailored directly to its customersâ needs. In addition, System Access Customer Service Manager will also enable FBL to extend its customer service beyond its branches by providing secure Internet banking self-service capabilities.
Ahmed Kamran, chief information officer at Faysal Bank Limited, said, âWe are extremely happy that our bank has now gone live with SunGardâs System Access Symbols across all of its branches, including our head office. Covering the whole spectrum of our business from wholesale to retail banking, the implementation experience has been very challenging â but we believe it is also one of the fastest implementation projects of this complexity anywhere in the world. Faysal Bank now has the centralized core banking operations we need to take better care of our customers and help power our rapid growth.â
Leslie Loh, president of SunGardâs System Access business unit, said, âGoing live at Faysal Bank adds to our growing list of successful implementations in Pakistan of a localized universal banking solution with international banking best business practices. The hard work, dedication and exceptional teamwork shown by both teams at Faysal Bank and SunGard have resulted in a mutually rewarding and very successful project.â