goDough, which was developed internally by Jack Henry & Associates, is a browser-based solution. It is device and carrier independent, making it compatible with any web-enabled mobile phone, regardless of make or model, and with all mobile phone carriers.
goDough enables users to conduct traditional in-branch and online transactions such as balance inquiries, funds transfers between accounts, and transaction viewing; and supports all account types, including checking, certificates-of-deposit, money markets, loans, and lines-of-credit. Jack Henry & Associatesâ proprietary solution will also enable users to initiate bank-to-bank funds transfers, receive designated alerts, and make mobile payments to entities other than the offering financial institution.
In addition to state-of-the-art mobile banking functionality, Jack Henry & Associates will provide professional marketing resources to assist its clients with the promotion of this contemporary financial service and to accelerate adoption rates.
Pete Hopkins, general manager of Internet Solutions for Jack Henry & Associates, said, âOur clients will have distinct reasons for offering mobile banking. For some, mobile banking will be a defensive strategy to respond to competitive offerings. For others, it will be an offensive strategy to bolster competitive distinction and attract new customers and deposits. Some institutions will implement mobile banking in response to customer demand, to offer customers that have resisted online banking another self-service alternative, or to reduce costs primarily related to call center operations. Regardless of the specific reasons for offering mobile banking, we are confident that goDough will provide our bank and credit union clients with a new state-of-the-art banking channel that epitomizes convenience by making financial data and financial transactions available to consumers anytime from literally anywhere.â
Brad Kime, president of Irwin Union Bank and an early adopter of goDough, said, âWe see mobile banking as a terrific way to simplify our clientsâ lives. This convenient new service should save our clients time and help them stay more connected to their finances and Irwin Union Bank. Mobile banking is a competitive advantage for Irwin Union especially as we work to attract more retail clients to the bank.â
According to Tony Wormington, president of Jack Henry & Associates, âMobile banking is the next logical financial service when you consider approximately 70 million Americans own cell phones, and that the advancing functionality these phones provide has elevated them from communication tools to personal management devices. Mobile banking is a natural extension of financial institutionsâ Internet banking and retail strategies, and provides a new retail channel that is especially attractive for individuals that embrace technology. We also believe mobile banking can strengthen existing customer relationships and exit barriers by improving customer service, convenience, and self sufficiency; and will enable our clients to strengthen their competitive position in todayâs highly competitive financial services marketplace.â
goDough is fully integrated with Jack Henry & Associatesâ three functionally distinct core processing systems for banks â SilverLakeÂ®, CIF 20/20Â® and Core DirectorÂ® â and will be fully integrated with its industry-leading core processing system for credit unions â EpisysÂ®. goDough utilizes the mobile bill payment technology created by Jack Henry & Associatesâ PowerPayâ¢ bill payment solution to transact external payments, but it does not require the implementation of Jack Henry & Associates Internet banking solution (NetTellerÂ®).