Diversified Investment Advisors and CitiCards both earned the Best Designed Document award in a tie decision. Diversified Investment Advisors, a national investment advisory firm specialising in retirement plans, used Dialogue to integrate with its Web-based services to generate a print-on-demand solution for its enrollment education kits and supporting materials. The new system reduces the time and labor required to produce the education kits, while delivering highly customized and personalised content to clients. Benefits of implementing Dialogue include the elimination of multi-piece documents, the ability to target specific participant behavior in order to increase enrollments and contributions, and significant savings in shipping and warehousing costs.
CitiCards, part of the global operations of leading financial services company Citigroup, Inc., used Dialogue to create a monthly statement for credit card customers. In an effort to create an easier-to-read statement, build brand loyalty, and more deeply engage customers, the new statement combines varying typefaces, color, and high-quality charts, graphs, and photographs. Card members have already expressed a greater level of satisfaction with their statement. CitiCards is also using Dialogue to simplify its forms management processes by eliminating the need to use pre-printed stock, which is increasing operational efficiencies leading to a reduction in paper waste.
The award for Best Application Architecture was given to Unum Group, one of the worldâs leading employee benefits providers, for the development of Simply UnumSM, a company-wide initiative designed to streamline enrollment with a fast, paperless process and offer self-service components to produce correspondence, business forms, insurance contracts and booklets, and insurance proposals. Unum used Dialogue to develop a system that allows policyholder plan administrators to request contracts interactively online and print them locally, significantly reducing printing, paper, and postage costs. Dialogue is integrated into Unumâs new enterprise-wide âno touchâ workflow to provide high availability to non-technical users via centralised document storage and retrieval, and document delivery through print, email, and fax media.
Most Significant Return on Investment this year was awarded to Humana, Inc. for its SmartSummary RxSM statement. This application was developed as an outgrowth of Humanaâs SmartSummary statements, last yearâs Most Sophisticated Application winner, and provided the companyâs Medicare members with highly personalised and engaging statements to help them better understand and manage their healthcare costs. The SmartSummary Rx statement includes several white space areas for personalised messages applying directly to the individual member, allowing Humana to consolidate over 30 different communication vehicles sent to its 3.5 million members every monthâreducing costs by $10 million since the new statement was implemented in June, 2006.
Raymond James Financial, Inc. was recognised with the award for Most Sophisticated Application. The diversified financial services company wanted to upgrade its brokerage statements to comply with the discriminating standards of individual clients and financial advisors, as well as to provide a platform for future enhancements. Using Dialogue, Raymond
James now has an intuitive design platform that provides its developers near-instant feedback on design choices. The new brokerage statements are organised into distinct components for more effective information presentation, and statement development cycle time has been reduced by nearly 50 percent.
For the first time, this year judges gave an honorable mention for an outstanding Transpromo application. DST Output, one of the nationâs largest and most experienced outsource producers of personalised transactional communications, submitted the winning entry for the redesign of Ford Motor Credit Companyâs monthly statements, regularly sent to millions of retail and lease customers. Ford Motor Credit Company was an early convert to DST Outputâs Transpromo capabilities from using Dialogue, with the goal of increasing sales of its Ford, Lincoln, Mercury, Mazda, Jaguar and Volvo vehicles. Adding a customised page and brand information to its 3.8 million statements sent each month, Ford Motor Credit regularly infuses marketing messages and promotional offers that are targeted to its customersâ buying patterns and preferences.
âThe creativity and innovation our valued customers employ when using Dialogue to answer their business challenges is nothing short of amazing,â said Rich Troksa, president and CEO of Exstream Software. âItâs very exciting to get an in-depth look at the many ways Exstreamâs products and services positively impact the way companies drive business. This year was one of the most impressive ever, and I thank all of the companies that participated.â
The North American User Conference is held annually to provide Exstreamâs North American customers with an opportunity to network with other users and learn new ways to improve customer experience, increase productivity, and grow their business. The 2007 event was sponsored in part by Doculynx, Inc., EarthColor Business Solutions, and Guidewire.